Customer Charter

Given the diversity of its activities of Obair Newmarket-on-Fergus Ltd has a wide range of customers and clients, ranging from individual members of the community, local voluntary group and many state agencies.  A number of services are provided directly to members of the public, e.g. services to the unemployed, childcare service and maintenance services

Our commitment to you
Meeting your needs is important to us and we aim to achieve this by:

• giving you the best possible service and providing helpful advice.
• treating everyone properly,  fairly, impartially and with courtesy.
• aiming to ensure that your rights to equal treatment established by equality legislation are upheld in the delivery of our services.
• aiming to meet any special need you may have.

Contact by Telephone
If you telephone us:

• our staff will answer your telephone enquiries promptly and politely.
• we will give our name and the name of the Section you have called.
• we aim to answer your questions straight away. If we cannot do so, we promise to take your details and tell you when you can expect to hear from us again.

Contact by Letter or e-mail
If you write to us:

• we aim to respond to your query in clear plain language within 15 working days. If we cannot do this we will write to explain why and tell you when you can expect a full reply.
• If we are unable to assist you in a matter we will direct you to the relevant agency were possible.

Visit our Offices
If you call to see us:

• we will try to arrange meetings at a time that suits you and will not keep you waiting unnecessarily.
• we will aim to provide private meeting rooms to discuss your query.
• we aim to answer your questions fully. If we cannot do this we will arrange to phone you, or write to you if you prefer.
• we will ensure that our offices comply with occupational health and safety standards.
• we will ensure that our offices are accessible for people with disabilities.  

Help us to help you
You can help us by:

• providing a daytime telephone number or e-mail address in your correspondence if available.
• treating our staff in the way that you would like to be treated yourself.

Feedback
The company is committed to consulting with its customers/clients and to evaluating its services.  
You can help us by:

• providing comments, complaints or suggestions regarding the service you receive.
• completing and returning any customer survey forms that we may send you.

If you want to forward a suggestion on how we could improve our service to you, please e-mail info@obair.org or send your suggestion directly to The Manager, Obair Newmarket-on-Fergus Ltd, Ennis Rd., Newmarket-on-Fergus, Co. Clare.

How to Complain
If you have a complaint about the service we have provided you should speak either to the line manager of the area concerned who will look into the matter or you should write to The Chairperson, Obair Newmarket-on-Fergus Ltd, Ennis Rd., Newmarket-on-Fergus, Co. Clare. We will do our best to put things right if we have made a mistake. We will acknowledge your complaint within 8 working days and try to deal with your complaint within 16 working days. If we need to carry out further research we will let you know and try to have completed this within 25 working days.

How to Contact Us
Telephone (061) 368030
Fax: (061) 368717
In person : Obair Newmarket-on-Fergus Ltd, Ennis Rd., Nemarket-on-Fergus, Co. Clare.
Or via the contact form on this website.

Our opening hours

Monday to Thursday 8.00 am to 6.00 pm

Friday 8.00 am to 5.30 pm